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• If you don't see a 2.4 GHz network available, you may need to divide your network into dual-band. At this point, we recommend calling your network provider for assistance.

• If you want to try dividing your network yourself, you'll need to log into the web interface of your router. The login information for routers provided can vary depending on the brand and model of the router.

• Keep in mind that your login information may have been changed from the default by your internet provider or by you. If you are unable to log in with the above information, check the router's user manual or contact your internet provider for assistance.

If none of these steps work for you, please contact our customer support for further assistance.