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Terms and Conditions

Terms & Conditions

This website www.domesticappliances.philips.co.in is owned by Philips Domestic Appliances India Limited (Philips DA) and is duly authorised to use the said website in India. This website is operated by Analemma Commerce Private Limited in India and the Seller is Analemma Commerce Private Limited.

By placing an order on this site, you are entering into a purchase/sale transaction with the Seller. All names, brands, trademarks and logos on the website are the property of Philips DA. All names, brands, trademarks and logos are owned by or Licensed to Philips DA and can only be used with permission from Philips DA.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Philips DA. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Philips DA.

Philips DA makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Philips DA is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, Philips DA makes no warranties for the content or accuracy of third-party website. These links are made for your convenience only, but it is at your own risk when you visit the third-party website.

Terms and Conditions for Sale


  1. Conclusion of contract

A final and binding contract has been concluded between you and Seller when your order has been confirmed by www.domesticappliances.philips.co.in. Seller will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products on www.domesticappliances.philips.co.in online shop if you are a private consumer, i.e. not a business customer.

  1. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated herein with respect to the relevant product on the date of placing of the order.

Philips DA reserves the right to amend any prices incorrectly stated on this website. Furthermore, Company reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

  1. Delivery & Shipping

Shipping:

All products ordered will be shipped to all parts of India with an approximate shipping time of 7-10 working days. We are unable to process any orders on Sundays and public holidays.

Delivery:

1.Our delivery partners will attempt to complete your delivery thrice before the item is returned to our warehouse. Please ensure that you provide a valid mobile number and shipping address while placing your order.

2.Our delivery partners may sometimes require a valid ID proof for delivering your package. Please contact us at shop.support@philips.com if you have any further queries.

3.Due to varying item availability, orders containing multiple items may sometimes be shipped separately. Each shipment will have its own individual tracking number, which can be tracked on the Track Order page under the same order number.

  1. Return of goods

We would like your visit to our website to be a smooth and satisfying experience. In order to achieve this, we strive to deliver your desired product in a timely manner.

We guarantee a full refund within 7-10 working days for all orders that fall under the following categories:

1.Change of mind before billing – We respect your choice. We will ensure a full refund for any cancellations made prior to invoicing.

2.Product out of stock – For products that are no longer in stock, we provide a full refund to keep your shopping experience at Philips hassle free.

3.Received an incorrect product – We guarantee a return for incorrect deliveries.

Terms and Conditions for Returns

All Return requests for incorrect products made within 48 hours of the delivery date will be managed with the utmost efficiency. However, requests for these cases made after 48 hours is subject to refusal..

  1. Used/impaired goods

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

  1. Liability

Philips DA / Seller is not liable for any delays or for non-performance due to force majeure event. As long as a force majeure situation persists, Philips DA/Seller is relieved from performance of its obligations.

The liability for any and all claims is limited to an amount equal to the price of the product(s) purchased by you.

  1. Entire agreement

These Terms constitute the entire agreement between you and www.domesticappliances.philips.co.in as regards the specific matters mentioned herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms.

  1. Governing law and dispute resolution

These Terms shall be governed by laws of India without reference to conflict of laws principle. The Courts in Gurugram would have the exclusive jurisdiction in any proceedings that arise out of these Terms.

  1. Modification of terms of use

You acknowledge and agree that the Company may, in its sole discretion, modify, add or remove any portion of these Terms at any time and in any manner by posting revised Terms on the Site. You may not amend or modify these Terms under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms. Your continued use of this Site after any changes to the Terms means you accept the changes.

  1. Effect of termination/survival of selected provisions

Notwithstanding the expiration or earlier termination of your Philips DA membership, or any general legal principles to the contrary, any provision of these Terms that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms.

Contact us:

If you have any questions or comments about these Terms of Use, please contact us by email at shop.support@philips.com