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Philips Privacy Notice

Philips Privacy Notice

Philips Privacy Notice

Philips Domestic Appliances India Ltd. (“Philips DA”) takes your privacy seriously. This Privacy Policy describes what information this Site gathers about you, how we use that information, and what steps we take to protect that information.

By using this Site, you consent to the terms of this Privacy Policy as well as the Site Terms & Conditions. Philips DA may change this Privacy Policy from time to time. Please check back periodically for up-to-date information about our privacy practices.

Introduction

What personal data do we collect and for which purpose?

When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.

Promotional Communications Data

You can choose to sign up for marketing and promotional communications.

When you sign up for marketing and promotional communications, we will use the following Personal Data:

  1. Email address;
  2. Date of birth or age;
  3. Your interactions with Philips DA Pages, Philips DA mobile apps, the emails you clicked and opened and attendance of events.

We use this Personal Data to send you promotional communications – based on your preferences and behavior – about Philips DA products, services, events and promotions.

Philips DA group companies may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine all information associated with your interactions with Philips DA. We also use this information to create segments of our audience showing which of our products and/or services users are interested in and track success of our marketing efforts.

Philips DA will give you the opportunity to withdraw your consent for receiving promotional communications at any time via the unsubscribe link at the bottom of each promotional communications email you may receive from us.

The processing of Personal Data for Promotional Communications are based on your consent, i.e. provided on a voluntary basis; Where Philips DA processes your Personal Data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawing your consent.

Competition Data

You may choose to participate in sweepstakes, contest games or other competitions (Competition) conducted by Philips DA subject to applicable laws via our Philips DA Pages.

When you sign up for a Competition, we will use the following Personal Data:

  • Your social media profile data in case you participate via your social media account;
  • Name;
  • Email address;
  • Telephone number;
  • Physical address;
  • Date of birth or age,;
  • Material or content generated and provided by you that allows you to participate in the sweepstake, contest, game or other competition conducted by Philips DA subject to applicable laws.

We use this Personal Data to allow you to participate, to identify you, to prevent/detect fraud and to fulfill the prize to you (if you win).

Online Feedback Data

You can choose to give your feedback, comments, questions, ratings and reviews in online evaluations (Online Feedback).

Where you make use of this opportunity, we will process the following Personal Data:

  • Your cookie ID;
  • Your feedback/comments/questions/your rating review;
  • Your contact details in case you provide them to us (name, email, telephone number).

We use this Personal Data to provide Philips DA with valuable insights to improve our Philips DA Pages or products/services range.

We consider the processing of your Online Feedback Data to be based on legitimate interest of Philips DA to improve our Philips DA pages and our range of products and services and to be lawful under applicable laws.

Events Data

Philips DA may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register via the Philips DA Pages. You may either register for the Event via Philips DA Pages or via the other organizing company.

When you register for an event, we will process the following information:

  • Name;
  • Email;
  • Country;
  • Salutation;
  • Product/service interest.

Furthermore, we need the following information when you interact with Philips DA as a Professional:

  • Specialty;
  • Facility;
  • Modality;
  • Products interested;
  • Date;
  • Time slot;
  • Business phone;

By registering to an event, you are agreeing to receive communications from Philips DA directly or through the event organizing Company with details related to the event, such as what location the event will be hosted, what time the event takes place.

We consider the processing of Events Data to be necessary for the performance of the contract to which you are party and lawful under applicable laws.


Social listening Data

When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to Philips DA. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.

The Personal Data we collect includes publicly available data provided in the social media context by you from the relevant social media provider via a third party that provides social listening services such as: name, gender, birthday or age, homepage, profile photo, time zone, mail address, country, interests, and comments and content you have posted/shared.

We use this Personal Data to gain a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers and to resolve issues and/or improve Philips DA products and services and/or start a promotional conversation with you (based on questions/requests that you addressed to us or our competitors).

We consider the processing of Social Listening Data in the above context to be based on a legitimate interest of Philips DA to be lawful under applicable laws.

Consumer or Customer Care Data

You may interact with our Consumer or Customer Care centers.

When you contact Customer Support, or when you communicate with one of our Philips DA Customer Care representatives by email, phone or in writing (e.g. reply card) we will use the following Personal Data:

  • Your call recording and history, purchase history, the content of your questions, or requests that you addressed.

We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.

If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under applicable laws.

In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of Philips DA to be lawful under applicable laws.

Improve our products and service (Improvement Data)

Where we use Personal Data we have collected from you while you have been using Philips DA Products/Services and/or our Philips DA Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.

We consider the processing of your Personal Data in the above context to be based on legitimate interest of Philips DA to improve our Philips DA pages and our range of products and services and to be lawful under applicable laws.

Sharing your personal data with others

How we protect your personal data?

Your rights & Choices are available to you

Special information for parents

How can you contact us?