Philips DA appreciates the interest you have shown in our company, products and services by visiting our websites (www. domesticappliances.philips.co.in) or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "Philips DA Pages"). This Privacy Notice applies to the Personal Data that we collect or process when you interact with Philips DA Pages. You can interact with Philips DA through Philips DA Pages, through the purchase and use of our products/services, through marketing communications, as well as through our customer support. These interactions can be made by visitors, customers, business customers, suppliers and/or business partners.

Philips DA also processes Personal Data beyond our Philips DA Pages, which will require a different privacy notice (e.g. Philips DA Apps, or Philips DA research projects, or other specific Websites or Portals). Whenever and wherever that is the case, Philips DA will make it clear that the privacy notice concerned is different from this privacy notice.

Last but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our Philips DA Pages and we value that trust. This means that we are committed to protecting your privacy at all times.

Affiliates and service providers

We may disclose your Personal Data:

• To our affiliates or subsidiaries for the purposes described in this Privacy Notice;
• To our third party service providers who provide services such as website hosting, data analysis, payment/billing processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, CRM, identity management, event management, marketing intelligence, auditing, fraud detection and other services;
• To third parties, to permit them to send you marketing communications, consistent with your choices if you have opted into such sharing;
• To third-party sponsors of sweepstakes, contests and similar promotions;
• To your connections associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. By connecting your Philips DA account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share is governed by the social media provider’s privacy policy;

When you interact with Philips as a business customer, supplier or business partner, Philips may disclose Personal Data available in reports and other materials provided by you and/or your company pursuant to an engagement with another business partner and/or a supplier.

Other uses and disclosures

We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.

In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Third-party services

This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Philips DA Pages link. The inclusion of a link on the Philips DA Pages does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the Philips DA Pages. These other organizations may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your Personal Data may be processed by those other organizations.

By interacting with Philips DA throughyour social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider’s privacy policy. Your Personal Data may be shared with your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. Philips DA is bound by the privacy practices or policies of these third parties.

Third-party cookies or other tracking technologies

We use cookies or similar technologies when you interact with and use the Philips DA Pages – when you visit our websites, use our social media pages, receive our emails, use our mobile apps and/or connected devices. In most cases we will not be able to identify you directly from the information we collect using these technologies.

The data collected is used to:

• Ensure that the digital channel functions properly;
• Analyse digital channel usage so we can measure and improve performance of our digital channels;
• Connect to your social media networks and read reviews;
• Help better tailor advertising to your interests, both within and beyond Philips DA digital channels;

You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website or app, most of the features will be still accessible without cookies. For further information about the use of cookies or other similar technologies used and your choices regarding cookies, please read our Cookie Notice.

How do we secure your Personal Data?

We have reasonable security practices and standards/procedures in place. We also have comprehensive documented Information Security Programme in place with organizational, technical, operational and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How can you contact us?” section below.

How long will the Personal Data be kept?

We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the Philips DA pages; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Jurisdiction and cross-border transfer

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Philips DA Pages you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at shop.support@philips.com . We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.

You may also opt-out from receiving electronic communications from Philips DA. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain Philips DA Services.

The Philips Pages are not directed to children, and we do not knowingly collect Personal Data from children. It is, however, Philips DA policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us at  shop.support@philips.com. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.

If you have any questions about this Privacy Notice or about the way Philips uses your Personal Data, please contact us at shop.support@philips.com..

Philips Domestic Appliances India Limited

Unit No. 401, 4^th Floor, World Mark, Tower 3, Maidawas Road,

Sector 65, Gurugram Haryana – 122010 (INDIA)

Tel: 1800 1081800