Good
Wrong product received & no return option
Noise pcb display
Perfect
I ordered a Philips Display PCB (Order #76687) from the official Philips Home Appliances website. Unfortunately, the spare part was delivered in a physically damaged condition.
I reported the issue immediately, shared clear photographs, and followed all the instructions provided by customer support. However, despite multiple emails and follow-ups, my refund request was declined because the company stated that the damaged spare part was not available for reverse pickup.
The overall complaint handling was confusing, as I received different communications during the process. I expected a fair resolution after promptly reporting the damaged product and providing the available evidence, but my experience was disappointing.
I hope Philips reviews its customer support and return process to ensure that customers who receive damaged products are treated fairly.
