Nice, good quality

I had a very disappointing experience purchasing a spare part from Philips online.

I ordered a chutney jar assembly assuming it would be compatible with my mixer, as it looked exactly the same. Unfortunately, the product does not fit my machine at all, making it completely useless. Despite multiple emails and attempts to resolve the issue, the response I received was extremely rigid and unhelpful.

Their team keeps repeating that the product delivered matches the order and, as per their policy, they cannot offer a return or replacement. This kind of response completely ignores the practical problem a customer is facing. If a product cannot be used, what value does it serve?

It’s surprising and disappointing that a brand of this scale does not show flexibility or customer-centric thinking in genuine cases like this. In today’s time, where online shopping depends heavily on trust and service, such policies and responses feel outdated and unreasonable.

I even offered to pay the difference for the correct product, but there was no willingness to assist. That says a lot about how customer concerns are handled.

Based on this experience, I would strongly advise others to be extremely cautious while ordering spare parts from the Philips website. Make absolutely sure about compatibility, because if something goes wrong, you may not get any support at all.

Very poor customer experience.

Good

Very good

I had ordered a chutney jar for Philips Mixer Grinder model HL7760/00. However, I have received a wrong model dry jar (which is also a damaged product and seal opened box), which does not correspond to the product that was originally booked. I requested the team([****])through e-mail(on 21-01-2026) to arrange the replacement of the correct chutney jar at the earliest, as per my original order. But there is responds from the customer service till this date(01-02-2026). It’s an unsatisfactory response from a reputed company like Phillips.
I request you to kindly look into this matter urgently and arrange for the replacement at the earliest.