Philips Home Appliances – Extended Warranty Terms & Conditions

Important

Please read these Terms & Conditions carefully before purchasing the Extended Warranty Plan. By purchasing the plan, you acknowledge that you have read, understood, and agreed to the following terms.

1. Eligibility

The Extended Warranty is available only for selected Philips Home Appliances.

Please ensure that all information provided during registration, including the purchase date, model number, serial number, and contact details, is accurate and complete.

The product must be covered under the original manufacturer's standard warranty at the time of purchasing the Extended Warranty. Products whose standard warranty has already expired are not eligible.

The Extended Warranty becomes effective immediately after the expiry of the standard manufacturer's warranty and is subject to the same warranty terms, conditions, and exclusions unless otherwise specified.

Standard Manufacturer's Warranty Period

  • 1 Year* – Induction Cooktops
  • 2 Years – Kitchen Appliances, Garment Care, Vacuum Cleaners, Air Purifiers, and other eligible product categories

Product Manufacturing Logic

If your product carries a standard warranty, you need to verify the second eligibility criterion before purchasing the Extended Warranty. The product’s manufacturing week should be within:

  • 18 months for Induction Cooktops
  • 30 months for all other product categories

How to Check the Product Manufacturing Week

Your product carries a 14-digit serial number, for example: XX1A 2607 123456

The serial number can be read as follows:

  • 5th & 6th digits represent the year of manufacturing.
  • 7th & 8th digits represent the week of manufacturing.

Based on this combination, you can determine whether your product is eligible for the Extended Warranty. You can refer to the serial number reading logic below for more details.

How to read model number and 14-digit serial (week code on digits 5–8)

Note: If your product does not qualify for the Extended Warranty based on the manufacturing-week criterion, this does not mean that the standard warranty is impacted. The standard warranty remains applicable as per the product’s standard warranty terms and conditions.

2. General Terms

Incorrect, incomplete, or misleading information provided during registration may result in rejection of the Extended Warranty claim.

Once purchased, the Extended Warranty cannot be cancelled or refunded.

The Extended Warranty is non-transferable and cannot be exchanged for cash, credit, or any other product.

Terms & Conditions apply only to Philips Home Appliances marketed by Versuni India.

Coverage Under Extended Warranty

The Extended Warranty covers manufacturing defects and electrical or functional failures that are covered under the original manufacturer's warranty during the Extended Warranty period.

Warranty Exclusions

The Company reserves the right to reject any warranty claim under the following circumstances:

  • Incorrect or incomplete information provided during Extended Warranty purchase.
  • The purchase invoice or Extended Warranty certificate has been altered, tampered with, is illegible, or unavailable.
  • The purchase invoice does not contain valid GST details.
  • Damage resulting from misuse, abuse, negligence, mishandling, accidental damage, or improper operation.
  • Repairs or servicing carried out by any person or service centre other than an Authorized Philips Home Appliances Service Centre.
  • Any unauthorized modification, alteration, or repair of the product.
  • The product serial number or manufacturing date code has been removed, altered, or made illegible.
  • Commercial or institutional use of products intended for domestic use only.
  • Use of accessories or spare parts not approved or recommended by the Company.
  • Breakage, cracks, cosmetic damage, dents, scratches, or other physical damage.
  • Normal wear and tear, fading of colour, peeling of coating, or replacement of consumable items such as filters, vacuum cleaner bags, accessories, or similar consumables.
  • Failure to use or maintain the product in accordance with the User Manual.
  • Damage caused by improper installation, de-installation, re-installation, or servicing by unauthorized personnel.
  • Failure to follow the recommendations or operating instructions provided by the Company or its Authorized Service Representatives.
  • Damage caused by faulty electrical installations, voltage fluctuations, civil works, wiring defects, or third-party equipment.
  • Damage caused by pets, rodents, insects, or other animals.
  • Damage resulting from natural disasters, fire, flood, lightning, earthquakes, or other force majeure events.

Scope of Extended Warranty

  • The Extended Warranty provides repair or replacement of defective parts, as determined by the Company.
  • No monetary refund shall be provided under any circumstances.
  • The Extended Warranty cannot be assigned, transferred, or sold to another person.
  • Free service is available within municipal limits of serviceable cities.
  • The Company's liability under this Extended Warranty is strictly limited to repair or replacement of eligible defective parts. Under no circumstances shall the Company be liable for any indirect, incidental, consequential, commercial, personal, or property damages arising from the use or failure of the product.
  • The Company's maximum liability shall not exceed the amount paid by the customer towards the Extended Warranty Plan.
  • The Company shall not be responsible for delays or failure in providing services due to events beyond its reasonable control, including but not limited to acts of God, natural calamities, government restrictions, war, riots, strikes, lockouts, labour disputes, epidemics, pandemics, or any other force majeure event.
  • The customer agrees that the Company may collect, store, process, and use the information provided for registration, administration, and servicing of the Extended Warranty in accordance with applicable laws.

How to Avail the Extended Warranty

In the event of any product defect or malfunction during the Extended Warranty period:

  1. Contact the Philips Home Appliances Customer Care.
  2. Register the service request.
  3. Keep the original purchase invoice and Extended Warranty purchase confirmation readily available.
  4. Present the purchase documents to the Authorized Philips Service Representative during service.

Customer Support

Customer Declaration

I hereby confirm that I have carefully read, understood, and accepted the Philips Home Appliances Extended Warranty Terms & Conditions. I acknowledge that the Extended Warranty is subject to the terms, conditions, limitations, and exclusions mentioned above.